SUPPORT of Laser Machines Manufacturer

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Service for Laser Technology

Pre-sales Service

● Tianhong Laser provides customers with information consultation on products, prices, technologies, and industry solutions via internet, telephone, and other means at any time.
● Tianhong Laser produces and sends samples to customers free of charge.
● Customers can make an appointment to visit factories in order to conduct on-site inspections via online or offline.
On-purchase Service

● Tianhong Laser strictly implements the terms and conditions stipulated in the contract, complies with product standards and carries out multiple inspections.
● We provide customers with installation guidance, operation debugging, troubleshooting, product maintenance, and technical upgrade services.
● We cooperate with experienced shipping and other multi-channel transportation agents to ensure the safety of machines.
After-sales Service

● Tianhong Laser provides one-year warranty and lifelong maintenance service.
● Tianhong Laser engineers provide technical support to customers whole day and respond customer feedback quickly.
● During the warranty period, mechanical failures and component damage (not caused by human factors or force majeure) will be repaired for free (Tianhong Laser will provide replacement parts except for vulnerable parts for free)